Privacy Policy

1. Introduction

Welcome to Cognidots ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cognidots.com and use our AI-powered solutions and services.

Cognidots is a company registered in India, with our office located at T-Hub 2.0, Inorbit Mall Rd, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana 500032. We comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, and job title
• Account Information: Username, password, and account preferences when you create an account
• Business Information: Information about your business, including industry type, company size, revenue, and business needs
• Communication Data: Information from your inquiries, demo requests, support tickets, and any correspondence with us
• Payment Information: Billing details and payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and other usage statistics
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and hold certain information
• Location Information: General geographic location based on your IP address

2.3 AI Interaction Data

When you interact with our AI-powered services:

• Chatbot Conversations: Messages, queries, and responses from our AI chatbot
• Personalization Data: Preferences, interaction patterns, and behavioral data to improve AI recommendations
• Analytics Data: Data on how you interact with AI features to improve our services
• Training Data: Anonymized and aggregated data may be used to improve our AI models

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI solutions and services
• Personalization: To personalize your experience and provide tailored recommendations
• Communication: To respond to your inquiries, send updates, and provide customer support
• Account Management: To manage your account and provide access to our services
• Analytics: To analyze usage patterns and improve our website and services
• Marketing: To send promotional materials, newsletters, and marketing communications (with your consent)
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• AI Development: To train, test, and improve our AI models and algorithms (using anonymized data)

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers provided by Google Cloud Platform (GCP) and Firebase. We utilize industry-standard security measures including:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures

4.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

5. Sharing of Information

We may share your information with:

5.1 Service Providers

• Cloud Hosting: Google Cloud Platform, Firebase
• AI Services: Google Gemini AI for AI-powered features
• Communication Tools: Microsoft Teams for internal notifications
• Analytics: Analytics service providers to understand usage patterns
• Payment Processors: Third-party payment gateways for processing payments

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

6. Your Rights

Under Indian data protection laws, you have the following rights:

• Right to Access: Request access to your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal information for marketing purposes
• Right to Complain: Lodge a complaint with relevant authorities if you believe your rights have been violated

To exercise any of these rights, please contact us at privacy@cognidots.com or info@cognidots.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits to show relevant advertisements

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of India, including servers in regions where Google Cloud Platform operates. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: