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Ditching tedious WhatsApp calls for real-time visual discovery.
Customers wanted specific luxury jewelry designs they had seen elsewhere. Without keywords, they had to resort to making tedious store video calls or exchanging hundreds of manual messages over WhatsApp, which resulted in significant search friction and low CSAT.
We integrated the Cognidots Visual Search plugin directly into their online catalog. Customers can now simply upload any design photo and see matching or visually similar pieces instantly.
Recognizing fine gem shapes and metal patterns.
Always recommending the closest styling matches.
Completely eliminated back-and-forth WhatsApp wait times.
Dramatically improved CSAT scores with modern instant visual gratification.
Successfully funneled visual inspiration directly into checkout conversions.
"Previously, our customers had to call the store or do WhatsApp video calls to describe the jewelry designs they wanted. The process was tedious and resulted in low CSAT due to communication gaps. Post-installation of the image search plugin on our website, customers can now simply upload any jewelry design image and get instant, highly relevant matches from our catalog. This has dramatically boosted CSAT and converted visual interest into direct sales."
Leading Jewelry Brand is a leading brand in the Luxury Jewelry sector, committed to delivering exceptional customer value through technological innovation.
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