Assembling Commerce
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Driving Sales Contribution and Engagement via Agentic Commerce
The brand faced three key challenges: Low product discovery on the website, high volume of pre-purchase queries, and limited conversion from browsing users. Customers needed guidance to choose the right refurbished laptop, while also expecting seamless post-purchase support-making it difficult to scale with manual teams.
We implemented our Agentic-powered conversational commerce assistant that acts as a pre-purchase sales Agent to guide product discovery and decision-making, and a post-purchase support Agent to resolve customer support queries like order status and refunds instantly.
Guides customers through product discovery, helping them choose the right refurbished laptop configuration based on their needs.
Instantly resolves order status, tracking, and refund queries to scale support without manual team overhead.
19% of users actively engaged with the chatbot, averaging 3 questions per user.
15% overall conversion rate, with 7% influenced by chatbot journeys.
Chatbot-assisted journeys contributed to 46% of total sales interactions.
Achieved an 86% CSAT rating based on user feedback, validating trust in AI-driven buying.
"Brilliant results and exceptional technical execution."
Empire Tech is a fast-growing refurbished laptop brand focused on delivering high-quality devices and seamless customer experiences. Website: https://empiretech.co.in/
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