The Problem: Why Customers Drop Off Before Checkout
Shoppers don’t abandon carts only because of price or distractions. More often, they leave because they can’t find what they need, don’t get timely answers, or struggle with poor product discovery experiences.
Here’s what happens in most e-commerce journeys:
- A shopper searches for “blue denim jacket” but is shown generic results — men’s, women’s, and irrelevant styles — no filters, no context.
- They click on a product, but the product description page (PDP) is a wall of text. Details like wash care, sizing, or fit are buried or missing.
- They have a question — “Will this fade after washing?” — but the live agent isn’t available, and the FAQ page offers no help.
- Result? They leave. Without buying. Likely for good.
This disconnect between intent and experience leads to lost revenue, poor CSAT, and low repeat purchases.
The Agitation: Friction Kills Conversion (and Loyalty)
Let’s put this in perspective:
- 70% of carts are abandoned.
- 60% of shoppers leave if they can’t find product info in under 2 minutes.
- 80% of support queries come post-purchase, but most brands aren’t available 24/7.
When users don’t find the right product, or when their doubts go unanswered, it creates friction — and friction kills not just conversion, but also trust, loyalty, and retention.
And this gets worse during festive seasons, when customer volumes peak, competition is fierce, and expectations are high.
The Solution: Conversational Commerce AI
It’s time to stop treating discovery, support, and personalization as disconnected workflows.
Instead, conversational commerce bridges every gap — guiding, supporting, and inspiring the shopper in real time.
Here’s what our AI-powered Conversational Commerce platform does:
Pre-Purchase AI Agents
- “Show me similar styles” → Yes.
- “Is this jacket machine-washable?” → Instantly answered.
- “What’s in stock in size M?” → Real-time availability.
Post-Purchase AI Support
- “Where’s my order?”
- “I need to exchange this.”
- “How do refunds work?”
All handled automatically — on WhatsApp, Instagram, or your website.
AI Personalization Layer
- “Complete the look” with matching shoes.
- “If you liked this, you’ll love this.”
- “Planning a workout? Here’s a bundle.”
Perfect for fashion, beauty, wellness, and FMCG brands.
What’s the Business Impact?
| KPI | What Improves |
|---|---|
| Discovery Rate ↑ | Shoppers find what they want faster |
| AOV ↑ | Personalized add-ons boost cart size |
| Support Load ↓ | AI handles FAQs and delivery queries |
| CSAT ↑ | Instant responses = happier customers |
| Retention ↑ | Better experience → More repeat visits |
Ready to See It in Action?
Don’t let your traffic slip through the cracks this festive season.
Try our Conversational AI Agent today — Book a demo and see how we can help boost your product discovery, reduce cart abandonment, and personalize your shopping journeys at scale.